Terms & Conditions
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1. Introduction
Welcome to Start Social. By subscribing to our services, you agree to abide by the following Terms and Conditions, which are designed to protect both you and us. These Terms and Conditions are legally binding and may be updated from time to time without prior notice. It is your responsibility to review them periodically.
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2. Payments and Refunds
2.1. All payments are made in advance on a monthly rolling basis via pre-approved Direct Debit through our payment partner.
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2.2. Your first payment will be processed within five (5) working days of sign-up and subsequently on or around the same date each month.
2.3. If you wish to cancel your subscription, you must provide written notice at least thirty (30) days before your next billing date. Failure to do so will result in the next month’s payment being taken, and no refunds will be issued.
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2.4. In the event of failed payment due to insufficient funds, a £30+VAT administrative fee will be charged on your next invoice.
2.5. No refunds are provided. If you cancel mid-month, services will continue until the end of the billing cycle, unless you request immediate termination.
2.6. If you choose not to proceed after our onboarding and initial content draft, the first month’s payment will be used to cover research and content creation costs.
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3. Copyright and Ownership
3.1. All content created by Start Social for clients, including text, images, and videos, is copyrighted to the client unless otherwise stated.
3.2. Start Social retains the right to reuse and repurpose generic content we create, provided that it does not include client-specific branding or intellectual property.
3.3. All design templates (e.g., Photoshop, Canva) used in content creation remain the property of Start Social and are not transferable to clients.​
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4. Data Protection and Privacy
4.1. Start Social complies with the General Data Protection Regulation (GDPR) and all relevant data protection laws.
4.2. By engaging our services, you consent to Start Social storing and processing your personal data in accordance with our Privacy Policy.
4.3. Sensitive information such as social media login credentials is encrypted and stored securely. We recommend using secure transfer tools such as Dead Drop when sharing credentials.
4.4. Upon termination of service, all sensitive data will be securely deleted, except for basic contact details, which may be retained for future marketing purposes.​
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5. Communication
5.1. Start Social aims to respond to all enquiries within 48 hours during business days. Urgent enquiries should be marked as such in the subject line for prioritisation.
5.2. We are not liable for any business losses resulting from delayed responses.
5.3. Official communication must be conducted via email. While we may offer additional communication methods (e.g., WhatsApp, phone), only email correspondence is considered binding.
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6. Client Responsibilities
6.1. Clients are responsible for monitoring comments, messages, and interactions on their social media accounts.
6.2. Clients must promptly respond to our emails and provide necessary updates about their business to ensure content relevance.
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6. Account Management
6.1. Clients retain full ownership and liability for their social media accounts.
6.2. Start Social is not responsible for loss of data, followers, engagement, or account suspensions resulting from platform actions.
6.3. Clients must ensure their accounts are secure, up-to-date, and accessible.
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7. Content Accuracy
7.1. While we take every reasonable step to ensure content accuracy, we are not liable for any errors published on social media.
7.2. Clients must review and approve scheduled content and notify us promptly of any corrections required.​
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8. Amendments to Terms and Conditions
8.1. Start Social reserves the right to modify these Terms and Conditions at any time without prior notice.
8.2. Any updates will be effective immediately upon publication on our website.
8.3. Continued use of our services constitutes acceptance of the modified terms.
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Last Updated: 05 January 2025